Terms & Conditions

1. What DockIn provides

DockIn is visitor-entry software available through supplydock.in. In these terms, “DockIn”, “we” and “us” refer to the service and its operator. We provide tools for apartment communities to receive visitor and delivery requests, notify residents, record decisions and display time-limited entry passes. We do not provide guards, delivery services, background checks or physical security.

By continuing with Google or submitting an entry request after being shown the agreement notice, you agree to these Terms & Conditions. The Privacy Policy explains how information is handled; it is not a waiver of your privacy rights. If you do not agree to these terms, do not continue. Access may also be subject to your community’s lawful rules.

2. Permission is not identity verification

DockIn does not verify a visitor’s identity, employment, delivery-company affiliation, authority, intentions, background or trustworthiness. A person selecting a service such as Swiggy, Amazon or another provider is making a self-declared claim. A provider name, emoji or icon is a category label, not confirmation of affiliation or endorsement.

A QR scan identifies a configured gate. A location check evaluates device-reported location against that gate’s configuration and may be inaccurate or manipulated. A check-in photo is not proof of identity, employment or liveness. Google sign-in authenticates access to a Google account; it does not verify the real-world identity or authority of the person using that account.

An approval or entry pass records permission from an authorized resident for a particular request. It is not a guarantee that the visitor is genuine or safe, that physical entry occurred, or that a delivery was completed. A pass may expire, be revoked or already have been used.

3. Community, resident and visitor responsibilities

Residents must review requests carefully and independently confirm any identity, expected delivery or purpose they consider necessary before approving. Apartment management and gate personnel remain responsible for physical access decisions, identity checks, supervision and their community’s security procedures. DockIn does not replace those procedures.

Administrators must assign memberships accurately, remove access when it is no longer appropriate, maintain gate settings and use household information only for authorized community purposes. Multiple household members may receive and act on a request according to their assigned permissions.

Visitors must provide truthful information, select the correct flat and service, follow community rules and obtain permission before entering. Do not impersonate another person or company, reuse or alter passes, share restricted account access, bypass checks, harass others or use the service unlawfully. Protect your account and report suspected misuse promptly.

4. Independent visitors and delivery providers

Visitors, couriers, delivery companies, residents and apartment communities act independently of DockIn. DockIn does not employ, supervise, certify or act as agent for a visitor or delivery partner merely because they use the service. Third-party names remain the property of their respective owners.

Questions about a delivery, missing goods, a visitor’s conduct or a community’s entry decision should be directed to the relevant resident, apartment administrator or delivery company. Suspected crime or an immediate threat should be reported to the appropriate authorities, not handled solely through the app.

5. Availability, notifications and emergencies

The service depends on internet access, device permissions, browsers, Google/Firebase services and other providers. Requests, notifications and reminders may be delayed, fail or expire. Data and reports may update after processing. No notification or approval response time is guaranteed.

DockIn is not an emergency service, alarm system or guarantee of uninterrupted security. Communities should maintain an alternative entry and communication process when the service is unavailable. The public website demo contains illustrative data and does not grant real access.

6. Limits of responsibility

To the maximum extent permitted by applicable law, DockIn is provided on an “as available” basis without a promise that it will establish a person’s identity, prevent impersonation or unauthorized entry, detect all misuse, or ensure personal safety, property security or successful delivery.

To the extent permitted by law, we are not liable for loss or harm arising from the independent acts, omissions, misrepresentations or impersonation of visitors, delivery partners or other users; resident approval or rejection decisions; community security failures; inaccurate information supplied by users; or third-party service interruptions. We also exclude indirect or consequential loss to the extent the law permits.

These limits apply only to the extent lawful and do not excuse any responsibility imposed on DockIn by applicable law. Nothing in these terms excludes or restricts liability for our fraud, wilful misconduct, or any negligence, breach of duty or other liability that cannot lawfully be excluded or restricted. Your non-waivable consumer, privacy and other statutory rights remain intact.

7. Account access and service changes

Community access depends on current invitations and memberships. Administrators may revoke access; we may restrict accounts or requests where reasonably necessary to address misuse, security risks or legal requirements. Removal of access does not necessarily require deletion of records that must lawfully be retained.

We may update the service and these terms. The effective date identifies the current version. Material changes will be brought to users’ attention where required by law. Changes do not retrospectively remove rights that have already accrued.

8. Applicable law and questions

These terms are governed by the laws of India, subject to any mandatory protections and remedies that apply to you. Nothing here prevents you from approaching a competent court, consumer forum or regulator.

For questions about your apartment, contact your apartment administrator. For a service complaint, privacy concern or question about these terms, use the Contact us page and describe the relevant community and issue. Do not include passwords, identity documents or unnecessary personal information.