Privacy Policy
Effective 28 October 2026 · Version 1.0
How we handle information when you use DockIn.
1. What this policy covers
This policy explains how DockIn, the visitor-entry service at supplydock.in, handles information for residents, administrators, visitors and people contacting us. Apartment management determines its community’s memberships, gate configuration and entry procedures. DockIn processes information to operate the software and protect the service; the community also has responsibilities for its own use of the information.
We do not treat a sign-in notice as unlimited consent to use personal information. Camera, location and notification permissions are handled separately where needed. The Terms & Conditions explain why a request, photo, location check or approval is not verification of a visitor’s identity.
2. Information we handle and why
Accounts and invitations: Google account identifiers, Firebase Authentication UID, email address and available profile details are used to sign you in and match invitations. Apartment, building, flat, administrator roles and household memberships determine which information and actions you can access.
Entry requests: the chosen gate, apartment, flat, self-declared service or visit category, request times, decision, pass status and related identifiers are used to route requests, display approvals and provide activity history. These records do not establish a visitor’s real-world identity.
Location: when you choose to check your location, device-reported coordinates, accuracy and capture time are processed to assess proximity to a configured gate. The check-in session records its result. This is not continuous background tracking or a guarantee of presence.
Photos: when you agree to capture and upload a check-in photo, we process the image and limited upload metadata to attach it to the request. Current authorized members of the intended household can open the photo on demand until its retention period ends. A photo may be required by the current check-in policy, including after 8 PM IST or when location cannot be verified. DockIn does not perform facial recognition, biometric identity matching or employment checks.
Temporary chat: only after an entry request is declined, visitors and current authorized household members can exchange limited text messages for ten minutes. Messages are scheduled for deletion after approximately 24 hours from the decline; periodic cleanup may take longer during failures or backlogs. Chat does not change the entry decision. Push alerts do not contain chat message text.
Notifications and device storage: with your permission, push registration tokens and related account/device settings are used to deliver visitor alerts. Browser storage, IndexedDB, cookies used by authentication providers and service-worker caches support persistent sign-in, app installation, preferences and delivery of the app.
Support and security: contact-form name, email address, community and message are used to respond to enquiries. Request identifiers, rate-limit counters, audit events and operational logs help prevent abuse, diagnose failures and record administrative actions. Contact submissions are delivered through the configured email provider; they do not create an app account.
4. Retention and deletion
Recovery backups of apartment setup, gate configuration and household memberships are retained for seven days. These backups exclude visitor requests, temporary chats, selfie files, push tokens and sign-in credentials. Backup expiry is processed asynchronously and may be delayed by service failures.
Check-in photo objects, including abandoned uploads, are scheduled for automatic deletion after approximately 24 hours from upload authorization. Cleanup runs periodically and retries failures, so deletion is not an exact 24-hour guarantee. Associated non-image request, security and audit metadata may remain longer; deleting a photo does not delete the request history.
Account, membership, invitation, request, reporting and audit records are retained as needed to provide community access and history, resolve issues, prevent misuse and meet applicable legal obligations. The service does not currently apply one automatic deletion period to all of these records. Enquiry emails may remain in the team’s mailbox while needed for correspondence and related obligations.
You can ask us about retention or request deletion through Contact us. We will assess the request under applicable law and may need to retain limited records for a lawful purpose, other household members’ legitimate records, security or legal claims. Copies held independently by recipients, delivery providers, community staff or device owners are not controlled by DockIn.
5. Your choices and requests
You can deny or withdraw camera, location and notification permissions in your device or browser settings. Disabling notifications does not remove your household membership. If a required location/photo step cannot be completed, the app may not permit check-in; contact the household or gate staff for an alternative arrangement.
For an incorrect flat assignment or household membership, contact your apartment administrator. For access to, correction of or deletion of personal information, questions about processing, or a privacy complaint, use Contact us. We may verify your identity and authority before acting. We will respond as required by applicable law; this policy does not reduce rights available to you under that law.
Signing out clears the current app session but is not a request to erase account or community records. On a shared device, also review notification settings and any saved or shared pass images.
6. Safeguards and appropriate use
Access controls limit private data by account and community. Check-in photos are held in private storage with server-mediated upload authorization and access controls. These safeguards reduce risk but cannot guarantee that a device, user account or online system will never be compromised.
Do not submit unnecessary sensitive information or someone else’s photo without authority. Accounts and administrative actions are intended for adults authorized by their community. We do not knowingly invite children to create accounts; contact us if a child’s information has been submitted inappropriately.
7. Updates and contact
The effective date below identifies this policy version. We may update it when the service or applicable requirements change and will provide additional notice where required. The website demo uses illustrative data and is separate from real community records.
Use the Contact us form for privacy enquiries and complaints, choosing a clear subject in your message. Your apartment administrator can separately answer questions about the community’s physical entry procedures and its own handling of records.